Last week I found myself doing a bunch of cold calling into 1,000+ person companies so I thought I’d share some quick tips specifically on what not do when cold calling.
What Not to Do When Cold Calling from Scott Britton
A few key takeaways from this presentation:
The goal of a cold call is to set a meeting, not to sell them on the spot.
When you cold call someone, you’re probably interrupting their day. They person you’re talking to is not primed to be receptive to your pitch in this state. You only want to pitch someone when they’re ready to hear it and attentive. This is why the goal of an initial cold call should be to set a meeting.
Write out …
One of the greatest lessons I’ve learned over the past year is how powerful storytelling in sales can be.
I always try to incorporate stories when I’m describing a product for a few reasons:
When I’m communicating with a new acquaintance (especially when I’m pitching), I try to humanize myself as much as possible. One way to do this by making yourself more relatable. Bullet points and statistics are not relatable. A story about that crazy family member that always has a few too many beers at every family party is. Typically, the more we can relate to someone, the more we like them…and people buy from people they like. This is why I always try to supplement information with relatable narratives from my own life.
Prior to SinglePlatform, one of my biggest business development mistakes was failing to include a measure within my hitlist that allowed me to prioritize opportunities.
For those foreign to the concept, a hitlist (or pipeline) comprises of all of the companies that you could potentially partner with, sell to etc. It’s essentially a list of targets.
Inevitably there are going to be some target deals that move the needle for your company more than others. Doing a deal with Google, will probably make your company more valuable than doing a deal with a startup that may not be around in a year. Thus, as you build out your hitlist it’s important to be able to quantify how much value opportunities might drive …
Every time I’m pitching someone, I always try to make fun of my life in some way. In fact, I intentionally seek out opportunities to do this.
A lot of business development and sales is about likability. Given two equal products, buyers will purchase from the seller they like more. Hence, by making myself more likable, I increase my odds of succeeding.
There are many components to likability; some which we can control, others that we can’t (like being 6’4, tan, and really, really ridiculously good-looking – crap). One aspect of likability we can control is how relatable we are.
How Being Relatable Enhances Likability
People like people that they can identify with. There’s an inherent sense of understanding injected into an interaction when you …
One of the biggest fallacies I see amongst professionals who write cold emails is their failure to follow up. Knowing how to write an effective follow up email effectively is probably the easiest way to increase your response rate if you aren’t already doing it.
Make It Easy
The optimal way to follow up to an unanswered email is by replying to the first one you sent. This practice allows you to:
Keep the followup short
Make the initial context easy for the reader to find
Emphasize that they have not responded to you
By initially following up on a separate thread, you’re putting an onus on the reader. Often they didn’t read or forgot the initial email. As a result, when they receive …